Raza Foods Policies
Privacy Policy
Last updated: October 14, 2025
1. Introduction
Welcome to Raza Foods (“we”, “us”, “our”). We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect the information you share while purchasing our Spices and Frozen Food Delights through our website https://razafoods.blogspot.com.
2. Information We Collect
We may collect the following types of information from you:
- Personal Information: When you place an order, make an inquiry, or contact us, we may collect your name, email address, phone number, and delivery address.
- Order Details: Information about the products you order (e.g., type of spice or frozen item, quantity, and preferences).
- Payment Information: If applicable, payment details may be collected via secure third-party platforms (we do not store your card or wallet data).
- Automatically Collected Data: IP address, browser type, device information, and browsing behavior (pages visited, clicks, and session duration).
- Cookies: Small files stored on your browser to improve your experience and remember your preferences.
3. How We Use Your Information
We use your information for the following purposes:
- To process and deliver your spice and frozen food orders.
- To respond to your inquiries, feedback, or order requests.
- To improve our website, packaging, and customer experience.
- To send you product updates, promotional offers, or recipe tips (if you subscribe).
- To ensure secure transactions and prevent fraudulent activity.
- To comply with legal or regulatory requirements.
4. Sharing & Disclosure
We do not sell or rent your personal information. However, we may share limited information in the following situations:
- Service Providers: With delivery partners, payment processors, or packaging vendors who help fulfill your orders.
- Legal Requirements: When required by law or to protect our rights and customers’ safety.
- Analytics & Improvement: With trusted analytics tools (e.g., Google Analytics) to understand website traffic and performance.
5. Cookies & Tracking Technologies
We use cookies to enhance user experience, store preferences, and analyze site traffic. You may choose to disable cookies through your browser settings, but this may affect some site features (such as the shopping cart or order form).
6. Payment & Security
All online payments (if applicable) are processed securely through trusted third-party gateways such as EasyPaisa or JazzCash or Nayapay. Raza Foods does not store sensitive payment details on its servers. We use encryption and secure communication (HTTPS) to protect your data.
7. Data Retention
We retain your personal data only as long as necessary to fulfill orders, comply with legal obligations, or improve our services. Once no longer needed, your data is securely deleted.
8. Third-Party Links
Our website may include links to social media pages, partner sites, or recipe blogs. These sites have their own privacy policies, and we are not responsible for their content or data handling.
9. Children’s Privacy
Raza Foods does not knowingly collect data from children under the age of 13. If we become aware that such data has been collected, it will be promptly deleted.
10. Your Rights & Choices
You have the right to:
- Request access to the personal data we hold about you.
- Request corrections or deletion of your data.
- Withdraw consent for promotional communications at any time.
To exercise any of these rights, please contact us using the details below.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with the revised “Last Updated” date. We encourage you to review it periodically.
By using this website or placing an order, you consent to the terms of this Privacy Policy.
Refund & Return Policy
1. Overview
At Raza Foods, customer satisfaction and product quality are our top priorities. We take great care in preparing, packing, and delivering every order of our Spices and Frozen Food Delights. However, due to the perishable nature of food products, we have specific refund and return guidelines as outlined below.
2. Eligibility for Return or Replacement
Returns or replacements are only applicable under the following conditions:
- The wrong product was delivered (e.g., incorrect flavor, size, or quantity).
- The product was damaged or spoiled during delivery.
- The packaging was tampered with or unsealed upon arrival.
If your situation falls into any of the above categories, please contact us within 24 hours of delivery.
3. Items Not Eligible for Return
- Opened, partially used, or consumed products.
- Frozen items that have thawed due to delayed receipt by the customer.
- Products returned without original packaging or proof of purchase.
- Orders placed with incorrect details (e.g., wrong address, contact number).
As our products are food-based, we cannot accept returns once items have been opened or stored improperly after delivery.
4. Refund Process
If your return request is approved, you may be eligible for one of the following:
- Replacement: A new product will be sent to you at no additional cost.
- Refund: In specific cases, we may issue a refund to your original payment method (JazzCash, EasyPaisa, or Nayapay).
- Refunds may take 3–7 working days after confirmation.
5. How to Request a Return or Refund
To request a return, replacement, or refund, please contact us within 24 hours of receiving your order using the following details:
- Email: razafoods@proton.me
- WhatsApp: [Number will be shared soon]
- Provide your order ID, contact number, product photo, and a brief description of the issue.
Once we receive your request, our support team will review it and respond promptly with next steps.
6. Order Cancellation
- Orders can be cancelled within 1 hour of placement if they haven’t been processed or dispatched.
- To cancel an order, contact us via email or WhatsApp with your order number.
- Once an order is dispatched, it cannot be cancelled or refunded unless damaged upon arrival.
7. Delivery Issues
- If your order arrives late due to courier delays, please allow additional time before submitting a complaint.
- We are not responsible for delivery delays caused by incorrect addresses or recipient unavailability.
By placing an order with Raza Foods, you acknowledge that you have read and agreed to this Refund & Return Policy.
Shipping & Delivery Policy
1. Overview
Thank you for shopping with Raza Foods! We are committed to delivering your favorite Spices and Frozen Food Delights quickly, safely, and efficiently across Pakistan. This policy outlines our shipping, delivery, and handling procedures.
2. Delivery Locations
We currently deliver to all major cities and towns across Pakistan. For remote or out-of-service areas, additional delivery time may apply.
3. Processing Time
- All confirmed orders are processed within 24 hours of payment or confirmation (for Cash on Delivery).
- Orders placed after 5:00 PM or on public holidays will be processed the next working day.
- We strive to ensure every package is properly packed and sealed for freshness and hygiene.
4. Delivery Timeframe
- Bahawalpur: 1–3 working days
- Other Cities: 7 working days
These are estimated times and may vary due to weather, traffic, or courier service conditions.
5. Shipping Charges
- Shipping charges are calculated based on order weight, product type, and delivery location.
- Occasionally, Raza Foods may offer free delivery promotions on specific orders or during campaigns.
6. Packaging Standards
All products are packed in high-quality, food-grade packaging materials to maintain freshness and safety:
- Spices: Sealed in airtight pouches or boxes (50g / 100g).
- Frozen Foods: Packed in insulated or aluminum-lined pouches to preserve temperature.
We ensure all frozen products remain properly chilled until handed over to the courier.
7. Delivery Partners
We work with reputable courier services such as:
- TCS
- Leopard Courier
- Call Courier
- M&P Express Logistics
Each order is shipped with a tracking number for your convenience.
8. Order Tracking
Once your order has been shipped, we will share a tracking number via email, WhatsApp, or SMS. You can use this to track your package on the courier’s website until delivery.
9. Delivery Attempts
- Couriers typically make up to 2 delivery attempts.
- If the delivery is not received, your parcel may be returned to us. Additional shipping charges may apply for re-delivery.
- Please ensure someone is available at the delivery address to receive your parcel.
10. Damaged or Missing Items
If your order arrives damaged, incomplete, or incorrect, please contact us within 24 hours of delivery with supporting photos. We will verify the issue and offer a replacement or refund as per our Refund & Return Policy.
By placing an order with Raza Foods, you agree to the terms outlined in this Shipping & Delivery Policy.
Disclaimer
1. General Information
The information provided on Raza Foods (the “Website”) is for general informational and promotional purposes only. While we strive to keep our content accurate and up to date, we make no guarantees regarding the completeness, reliability, or accuracy of the information presented.
2. Product Information
All details, images, and descriptions of our Spices and Frozen Food Delights are intended to provide a general idea of the products. Actual product packaging, color, or appearance may vary slightly due to design updates, photography, or display settings.
Ingredients, storage instructions, and nutritional information (if available) are provided in good faith. Customers are advised to read product packaging carefully before use or consumption.
3. Allergens and Health Disclaimer
Our products may contain or be processed in facilities that handle common allergens such as nuts, gluten, dairy, or soy. Customers with food allergies or dietary restrictions should exercise caution before consumption.
Raza Foods is not responsible for allergic reactions, dietary sensitivities, or adverse health effects resulting from product use or consumption.
4. External Links
Our website may contain links to third-party websites for additional information, product references, or courier tracking. We do not control or endorse these external websites and are not responsible for their content, privacy practices, or accuracy.
5. Limitation of Liability
Raza Foods, its team, and affiliates shall not be held liable for any direct, indirect, incidental, or consequential damages arising from:
- Use or misuse of our products.
- Inaccurate information posted on the website.
- Temporary unavailability or technical errors on the website.
- Delays, damages, or losses during shipping handled by third-party couriers.
6. Price and Availability
All product prices and availability are subject to change without prior notice. Promotional offers or discounts may be limited to specific durations or stock levels.
7. Professional Advice Disclaimer
Content on this website does not constitute professional, nutritional, or medical advice. Always consult a qualified expert or healthcare provider before making dietary decisions based on any information found here.
8. Consent
By using our website, you hereby consent to this Disclaimer and agree to its terms.
9. Updates
This Disclaimer may be updated or revised at any time without prior notice. Please check this page periodically for updates.
Thank you for visiting Raza Foods. Your trust and satisfaction mean everything to us.
11. Contact Us
If you have any questions or queries about our policies, please contact:
✨ With Raza Foods, you can order with confidence, knowing that we care about your taste, safety, and satisfaction.